1. Once we have evaluated your equipment failure, we will check our parts inventory.
2. If a part is not immediately available, the technician will list parts required on the paperwork.
3. Our Quote Department will prepare a quote and send it within 24 hours.
4. Once the quote is approved, we will immediately place the order with our suppliers.
5. If any part is on Back-Order (BO), or no longer available, we will notify the customer immediately and provide other options.
6. We will make every effort to investigate other options to serve your repair needs.
7. Once the parts are received, we will notify the customer and schedule the repair accordingly.